Please see the FAQ below for answers to your questions. If your question is not on the list, please email us at email@example.com
Triple8 is a platform you can use to automatically subtitle videos for use on websites and social media.
Our name is derived from teletext 888, the subtitling function of the television channels of public broadcaster NPO.
Because subtitling videos is difficult, time-consuming and tedious. We at Gravity thought that the process should be easier. Especially now that studies are showing up to 85% improved viewership for subtitled videos on social media. What’s more, we are able to reach the around 475,000-strong deaf and hard-of-hearing community with subtitled videos. This allows us to make a social contribution as well.
Triple8's mission is to make subtitles so accessible that they become standard
You will conveniently pay with iDEAL, Creditcard of Apple Pay after you’ve uploaded the video. The system will automatically calculate the price per minute for subtitling your video.
We will round the time up in this case. So for a video lasting 1:42 seconds, for example, you will pay for two minutes.
Yes, you will receive a VAT invoice after you have successfully remitted payment.
That is possible, we have a management environment for business customers and agencies. You do need a Chamber of Commerce or VAT number for this. Click on 'Professional' in the menu for more information.
Yes, Triple8 Professional users can add credit to their account. Once you’ve used up your credit balance you can add more credit using iDEAL.
If you have a Professional subscription, you can add a PO number under 'Finance'. This will then be shown on your invoice. If you don't have a Professional, you can email your request to firstname.lastname@example.org
No, you can use every language offered by the system. Please note that when you select a new language the previous one will be overwritten. So be sure to first download the .srt file.
You can upload as many videos as you want, but only one at a time. With the FREE plan you can’t upload more than 3 videos per day.
With Triple8 Premium(+) you can upload videos without limit.
This largely depends on the video’s audio quality. But because you can review and edit the subtitles before the video is delivered, the output is always the way you want it. If you don’t have time to do this yourself, you can opt for Premium+. We will then provide you with a 100% perfectly subtitled video within 24 hours.
Absolutely. You can edit the text as you see fit. We’ve developed a user-friendly editor for this which you can use to edit your text live in the video.
Yes! We have a service where the spoken language of your video is checked and corrected. This is called Premium+ and can be checked after you upload your video. We then deliver your video back to you 100% perfectly subtitled within 24 hours.
Generally yes. This depends on the length of the video and how busy our platform is. Unfortunately, it is not always possible to deliver within a day. If it is really urgent, please send an email so that we can give priority.
If you opt for Triple8 Premium+ and your video has been uploaded, the subtitled video will be submitted to our ‘language team’. They will go through the entire video and correct whatever is necessary. As soon as this process has been completed, your video will be delivered and the normal process will be resumed. You will receive the link to the editor in your mailbox so that you can review and download the video.
At the moment you can only use it in Dutch and English. We will add other languages in the future.
We charge EUR 6.00 per minute to manually review videos. This is on top of the price for subtitling or translation; you can select this service during the ordering process.
Videos with bad audio quality, unclear speech or spoken dialects or videos that cannot be easily ‘understood’ by transcription engines for whatever reason will be rejected.
Absolutely! Although it will be a little easier to use on a computer, tablet or laptop.
Artificial intelligence means that the speech to text engine learns from text it extracts from the audio and from the edits it makes to this text. This way the speech engine will continually become faster and more accurate.
Triple8 will do this for you automatically by placing the subtitled text in the correct time slots in your video.
That depends on how busy our servers are. On average it takes a couple of minutes to get the subtitled video in your mailbox.
You will be sent an email with a download link for downloading your video. You will be able to download your video for 10 days after this email has been sent.
We will generate the video for you and convert it to .mp4 format.
No, we will covert it into an .mp4 file so that you can immediately use it on your social media channels.
Certainly. We will deliver your video in its original format and in a square version so that you can use it on Instagram, for example.
You can download the individual .srt file with the Premium or Translate plan.
We’ve created a useful .srt upload with which you can import .srt files. The subtitling will then be overwritten and automatically linked to your video.
You can place English subtitles in an English-language video with the Premium plan, for example. If you want subtitles in a different language than the language spoken in the video, you can do this with the Translate plan.
With the Premium and Translate plans you can download an .srt file and link it to your YouTube video. To do this, go to your video in YouTube Studio and click on ‘Other features -> Translation & transcription’ in the menu. Then click on ‘Create new subtitles’ and then on the ‘Upload a file’ button. Then select the subtitling file and the .srt that you downloaded at Triple8. Once you’ve uploaded the file, save your changes and your video will now be on YouTube with subtitles by Triple8.
Yes, we currently support 20 languages: Dutch, English, German, French, Spanish, Italian, Portuguese, Chinese (Simplified), Arabic, Frisian, Norwegian, Swedish, Danish, Turkish, Hindi, Polish, Romanian, Greek, Russian, Japanese and Korean
Of course! The language spoken in the video will be automatically recognised. You can subtitle this video with the same language or have the text translated into one of the other languages.
No, we have opted not to offer this feature.
No, the translated and subtitled video will be provided within a few minutes in the same way as the subtitles.
The videos can be offered in 20 languages, and we can translate in these same languages. So you can have English subtitles added to a Dutch-language video or have Spanish subtitles placed in an English-language video, for example.
Yes. However, you should first check that the spoken language is correct and fully recognised in your video to guarantee the best-quality translation.
Yes, you can subtitle your video in all the available languages, if you wish.
No, you don't need to pay for an additional languages.
Yes, you can download the .srt file for each language from the editor.
That your company is registered with the Chamber of Commerce.
No, you can simply use the ordering process on the website in this case. You will also receive a VAT invoice for your files. The Triple8 Professional portal is primarily intended for agencies and companies that want to subtitle videos on a regular basis (weekly).
No, we keep the price the same for everyone.
The minimum period for which you can take out Triple8 is one year. Triple8 Professional is therefore extremely suitable for companies that regularly subtitle their videos.
Yes, you will receive an itemised VAT invoice.
The payment term for Triple8 invoices is 30 days.
Payments are made via iDEAL (NL), Apple Pay or Credit card. Belgian users can pay via Bankcontact. If you can only pay on account, please email email@example.com
Triple8 Professional has a notice period of 1 month.
Yes, if you pay per year, the subscription will be extended for a new year after each year. One month before the plan expires, you can easily cancel the agreement in the portal or by email. If you opt for monthly payment, you can cancel your subscription every month after the first period of 12 months.
You can register at account.triple8.tv/register
No, there is no option to try Triple8 Professional. However, you can create an account for free and test the platform with the free plan. You can also request a demo and discover all the features of the platform.
The portal’s statistics page shows you how many minutes you’ve subtitled to date, how many videos you’ve uploaded and how much of your credit balance you’ve used.
You can create a log https://triple8.tv/wp-admin/post.php?post=572&action=edit&classic-editor__forget&classic-editorin for all of your colleagues. They can then log in themselves and subtitle the videos. You will be able to see who created each video.
Yes, you can create administrators who have the same permissions as you, or contributors who are not able to see users or invoices.
No, we want to keep the platform transparent.
You can log in at account.triple8.tv with the username and password that we send you.
You can also upload a video by clicking on the drag & drop field.
No worries. We will automatically be notified of the error and will contact you as soon as possible.
Please contact us. Call 088-2334566 or send an email to firstname.lastname@example.org
We will save your video for 30 days. During this time you are allowed to edit your subtitles or redownload your video. Thereafter we will permanently delete your video from our servers. For Triple8 Professional customers we will save videos for 90 days.
No, Triple8 does not use videos for purposes other than subtitling.
We will ask for your email address so that we can send you the subtitled video or inform you of any problems. We will never share your email address with third parties. We will use the information of Professional customers for generating invoices and for maintaining contacts.
Yes, these apply when you use Triple8 and can be viewed in the Algemene voorwaarden Triple8
Triple8 has an ISO 27001 and NEN7510 certificate, which concerns information security. The certificate and the statement of applicability can be requested by sending an email to email@example.com