FAQ

Triple8 is a platform that allows you to automatically subtitle and translate videos into 20+ languages at lightning speed.

Our name is derived from teletext 888, the subtitling function of the television channels of public broadcaster NPO.

Because subtitling videos is difficult, time-consuming and tedious. We at Gravity thought that the process should be easier. Especially now that studies are showing up to 85% improved viewership for subtitled videos on social media. What’s more, we are able to reach the around 475,000-strong deaf and hard-of-hearing community with subtitled videos. This allows us to make a social contribution as well.

Triple8's mission is to make subtitles so accessible that they become standard

Once you add credit to your wallet, you can use this credit to subtitle your videos. Checkout and top up can be done easily via IDEAL, Credit Card, Apple/GooglePay or Paypal through your account portal.

Yes, you will receive a VAT invoice after you have successfully remitted payment.

That is possible, we have a management environment for business customers and agencies. You do need a Chamber of Commerce or VAT number for this. Click on 'Professional' in the menu for more information.

Yes, Triple8 Professional users can add credit to their account. Once you’ve used up your credit balance you can add more credit using iDEAL.

If you have a Professional subscription, you can add a PO number under 'Finance'. This will then be shown on your invoice. If you don't have a Professional, you can email your request to support@triple8.tv

When uploading your video, you can select the desired subtitle language. For a new language, you must re-upload the video.

You can upload as many videos as you want.

There is no limit to the length of the video. Only in the case of a demo, you can upload a maximum of 10 minutes.

This largely depends on the video’s audio quality. But because you can review and edit the subtitles before the video is delivered, the output is always the way you want it. If you don’t have time to do this yourself, you can opt for Premium+. We will then provide you with a 100% perfectly subtitled video within 24 hours.

Absolutely. You can edit the text as you see fit. We’ve developed a user-friendly editor for this which you can use to edit your text live in the video.

Yes! We have a service where the spoken language of your video is checked and corrected. This is called Human and can be checked after you upload your video. We then deliver your video back to you 100% perfectly subtitled within 24 hours.

This depends on the chosen language and the length of the video. The estimate will be displayed during the ordering process. If you have a tight deadline please let us know in advance. Then we will take that into account.

Once you have selected Human and your video is uploaded, the audio will be assigned to a native speaker of your selected language. He or she will subtitle the audio based on the international subtitling guidelines. Within 24 hours you will receive the link to the editor in your mailbox so you can use the video.

At the moment you can only use it in Dutch and English. We will add other languages in the future.

We charge EUR 6-10 per minute to manually review videos. This is on top of the price for subtitling or translation; you can select this service during the ordering process.

Videos with bad audio quality, unclear speech or spoken dialects or videos that cannot be easily ‘understood’ by transcription engines for whatever reason will be rejected.

Absolutely! Although it will be a little easier to use on a computer, tablet or laptop.

Artificial intelligence means that the speech to text engine learns from text it extracts from the audio and from the edits it makes to this text. This way the speech engine will continually become faster and more accurate.

Triple8 will do this for you automatically by placing the subtitled text in the correct time slots in your video.

That depends on how busy our servers are. On average it takes a couple of minutes to get the subtitled video in your mailbox.

You will be sent an email with a download link for downloading your video. You will be able to download your video for 10 days after this email has been sent.

We will generate the video for you and convert it to .mp4 format.

No, we will covert it into an .mp4 file so that you can immediately use it on your social media channels.

Yes, when you export the video you automatically download the video with burned-in subtitles.

You can download the individual .srt file with the Premium or Translate plan.

We’ve created a useful .srt upload with which you can import .srt files. The subtitling will then be overwritten and automatically linked to your video.

You can place English subtitles in an English-language video with the Premium plan, for example. If you want subtitles in a different language than the language spoken in the video, you can do this with the Translate plan.

With the Premium and Translate plans you can download an .srt file and link it to your YouTube video. To do this, go to your video in YouTube Studio and click on ‘Other features -> Translation & transcription’ in the menu. Then click on ‘Create new subtitles’ and then on the ‘Upload a file’ button. Then select the subtitling file and the .srt that you downloaded at Triple8. Once you’ve uploaded the file, save your changes and your video will now be on YouTube with subtitles by Triple8.

Yes, we currently support 20 languages: Dutch, English, German, French, Spanish, Italian, Portuguese, Chinese (Simplified), Arabic, Frisian, Norwegian, Swedish, Danish, Turkish, Hindi, Polish, Romanian, Greek, Russian, Japanese and Korean

Of course! The language spoken in the video will be automatically recognised. You can subtitle this video with the same language or have the text translated into one of the other languages.

No, we have opted not to offer this feature.

No, the translated and subtitled video will be provided within a few minutes in the same way as the subtitles.

The videos can be offered in more than 20 languages and we can also translate them into 20 languages. So you can have a Dutch-language video subtitled in English, as well as an English video subtitled in Spanish. With automatic translation, you can select up to three languages at the same time when uploading. After uploading, you will receive three separate links to the videos within minutes. With human-made translation, it works the same way but you will receive the video back for each language within 24 hours. Because several people work on your videos, one video can be ready faster than the other.

Yes. However, you should first check that the spoken language is correct and fully recognised in your video to guarantee the best-quality translation.

Yes, we see each language as a separate subtitle for which you pay again.

Yes, you can download the .srt file for each language from the editor.

That your company is registered with the Chamber of Commerce.

No, you can simply use the ordering process on the website in this case. You will also receive a VAT invoice for your files. The Triple8 Professional portal is primarily intended for agencies and companies that want to subtitle videos on a regular basis (weekly).

Yes, you will receive an itemised VAT invoice.

The payment term for Triple8 invoices is 30 days.

Payments are made via iDEAL (NL), Apple Pay or Credit card. Belgian users can pay via Bankcontact. If you can only pay on account, please email support@triple8.tv

Triple8 Professional has a notice period of 1 month.

Yes, if you pay per year, the subscription will be extended for a new year after each year. One month before the plan expires, you can easily cancel the agreement in the portal or by email. If you opt for monthly payment, you can cancel your subscription every month after the first period of 12 months.

No, there is no option to try Triple8 Professional. However, you can create an account for free and test the platform with the free plan. You can also request a demo and discover all the features of the platform.

The portal’s statistics page shows you how many minutes you’ve subtitled to date, how many videos you’ve uploaded and how much of your credit balance you’ve used.

You can create a log https://triple8.tv/wp-admin/post.php?post=572&action=edit&classic-editor__forget&classic-editorin for all of your colleagues. They can then log in themselves and subtitle the videos. You will be able to see who created each video.

Yes, you can create administrators who have the same permissions as you, or contributors who are not able to see users or invoices.

No, we want to keep the platform transparent.

You can log in at account.triple8.tv with the username and password that we send you.

You can also upload a video by clicking on the drag & drop field.

No worries. We will automatically be notified of the error and will contact you as soon as possible.

Please contact us. Call 088-2334566 or send an email to support@triple8.tv

We will save your video for 30 days. During this time you are allowed to edit your subtitles or redownload your video. Thereafter we will permanently delete your video from our servers. For Triple8 Professional customers we will save videos for 90 days.

No, Triple8 does not use videos for purposes other than subtitling.

We will ask for your email address so that we can send you the subtitled video or inform you of any problems. We will never share your email address with third parties. We will use the information of Professional customers for generating invoices and for maintaining contacts.

Yes, these apply when you use Triple8 and can be viewed in the Terms and conditions of Triple8

Triple8 has an ISO 27001 and NEN7510 certificate, which concerns information security. The certificate and the statement of applicability can be requested by sending an email to legal@gravity.nl